Connection issues in Vietnam
Some users may experience problems accessing the Vietnamese language app. To fix the problem, you need to change the DNS settings on your device.
Android
Step 1: Go to Settings -> Network & Internet
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43430901300/original/Q0Dd1q5YlBJebko7nIt3dv5Pmc3XJ-lLZg.jpeg?1692622145)
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43430901290/original/ap1aMr_IchyZnPQWEkwu7_pd7H7NRAlwRQ.jpeg?1692622142)
Step 2: Choose the Private DNS section
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43430901288/original/pPKpGjZyBjt4Iw661D6j8C2aMtEmnnPYGA.jpeg?1692622142)
Step 3: Set DNS address:
Google DNS: dns.google
Cloudflare DNS: one.one.one.one
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43430901302/original/w_bfuXKnyBOU4IzrIFZaF0l08KVggzD8gQ.jpeg?1692622145)
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43430901291/original/jnEHLrhO_YN03DXi72dJnMZvR5gnaIg4Rw.jpeg?1692622142)
iOS
Step 1: Go to Settings -> Wi-Fi
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43430903795/original/CDuMUOEXmhA7DA6GWN84azA4XpEWsZprGA.jpeg?1692622655)
Step 2: Tap on settings (i) of the connected network
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43430904176/original/qjhbPgO3a6YXIzfb56equLUcaNP95NebYg.jpeg?1692622742)
Step 3: Choose Configure DNS section
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43430904466/original/xwexs9jnj3cyAYiZ97EZYMus9N3vdgKSPg.jpeg?1692622803)
Step 4: Set manual DNS address:
Google DNS: 8.8.8.8
Cloudflare DNS: 1.1.1.1
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43430901292/original/cAhwafeIXr4S8f6xAASfT57p6vhu7TaI2Q.jpeg?1692622143)
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43430901289/original/hQk-J39DOjBF65_haI62omj3yw7Qi16ESw.jpeg?1692622142)
You can also use the app:
https://apps.apple.com/us/app/1-1-1-1-faster-internet/id1423538627